Processing Time

Orders are typically processed and shipped within 1–2 business days. You’ll receive a confirmation email with tracking information as soon as your order leaves our warehouse.

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Delivery Time

Standard shipping usually takes 3–7 business days, depending on your location. We ship Monday through Friday, excluding holidays.

Note: During peak seasons or promotional sales, shipping times may vary slightly.

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Tracking Your Order

Once your order has shipped, you’ll receive a tracking number via email. You can use this number to follow your package all the way to your doorstep.

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Shipping Locations

We currently ship to the continental United States only. We do not offer international shipping, or shipping to Alaska, Hawaii, or U.S. territories at this time.

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Lost or Delayed Packages

If your tracking number shows your order has been delivered but you haven’t received it, please:

• Double-check the shipping address on your confirmation email

• Look around your property or ask neighbors

• Contact your local carrier for more details

Still need help? Email us at [orders@playcationinc.com] and we’ll make it right.

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Damaged Packages

If your order arrives damaged or with missing items, contact us within 48 hours of delivery. We’ll be happy to send a replacement or help resolve the issue promptly.

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Questions?

We’re here to help! Reach out to our support team at [support@playcationinc.com] or visit our Contact Page for quick assistance.