We want you to love your bounce house. If something isn’t right, we’re here to help.

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30-Day Return Policy

If you’re not completely satisfied with your purchase, you may return your item within 30 days of delivery. To be eligible for a return, the item must be:

• Unused and in its original condition

• Packed in its original packaging with all accessories included

To start a return, please email [support@playcationinc.com] with your order number and reason for return. Our team will provide instructions and a return authorization.

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Exchanges

Received the wrong item or need a different model? We’re happy to help with an exchange. Contact us within 7 days of receiving your order and we’ll make it right.

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Non-Returnable Items

Products showing signs of wear or deliberate damage may be denied a refund or exchange.

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Refunds

Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note:

• Shipping fees (if any) are non-refundable

• Return shipping costs are the responsibility of the customer, unless the item was defective or incorrect

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Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery. We’ll quickly send a replacement or issue a full refund at no extra cost.

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Questions?

We’re here to help. Reach out to us anytime at [support@playcationinc.com] and we’ll respond as quickly as possible.

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